Washer Troubleshooting

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Solution 1:

Lid Switch Assembly

The lid switch assembly prevents the washer from spinning when the lid is open. If the lid switch assembly fails, the washer will not spin. To determine if the lid switch assembly is defective, use a multimeter to test the lid switch for continuity. If the lid switch does not have continuity, replace it.

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Required Part

Washing Machine Lid Switch Assembly

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Solution 2:

Drive Belt

Inspect the drive belt to determine if it is broken or if it is loose on the pulleys. If the drive belt is broken or loose, replace it.

Required Part

Washing Machine Drive Belt

Solution 3:

Motor Coupling

The motor coupling connects the motor to the washing machine transmission. If the washer is overloaded, the motor coupling will fail in order to protect both the motor and transmission. The motor coupling can also fail due to normal wear. Inspect the motor coupling to determine if it is broken. If the motor coupling is broken, replace it.

Required Part

Washing Machine Motor Coupling

Solution 4:

Door Latch

The door latch secures the washer door shut during operation. Once the washer door is shut, the washer can begin operating. If the washer door is not latched shut, the door switch will prevent the washer from operating. If the door latch is defective, the washer will not spin or start. The door latch can fail either mechanically or electrically. Inspect the door latch for damage. If the door latch is damaged, or does not close properly, replace it. To determine if the door latch has failed electrically, use a multimeter to test any switches on the door latch for continuity. If one of the switches does not have continuity when activated, replace the switch.

Required Part

Washing Machine Door Latch

Solution 5:

Door Lock Motor and Switch Assembly

The door latch secures the washer door shut during operation. Once the washer door is closed, the washer can begin operating. If the washer door is not latched shut, the door switch will prevent the washer from operating. If the door latch is defective, the washer will not spin or start. The door latch can fail either mechanically or electrically. Inspect the door latch for damage. If the door latch is damaged or does not close properly, replace it. To determine if the door latch has failed electrically, consult your washer’s wiring diagram and use a multimeter to test any switches on the door latch for continuity. If one of the switches does not have continuity, replace the switch.

Required Part

Washing Machine Door Lock Motor and Switch Assembly

Solution 6:

Motor Control Board

The motor control board provides power to the motor. If the motor control board is defective, the washer may not function properly or may not work at all. First, check the control board for burned out components. To determine if the motor control board is defective, ensure that the control board is providing power to the motor. If the control board has power but is not providing power to the motor, replace it.

Required Part

Washing Machine Motor Control Board

Solution 7:

Clutch

The clutch assembly makes the connection between the transmission and the inner tub. It helps the tub to gradually get up to the proper spin speed. If the clutch is worn out, it may prevent the tub from spinning. The clutch is not repairable—if the clutch is worn out, replace it.

Required Part

Washing Machine Clutch

Solution 8:

Clutch Band Kit

The clutch makes the connection between the transmission and the inner tub. It helps the tub to gradually get up to the proper spin speed. If the clutch is worn out, it may prevent the tub from spinning. If the clutch band kit is worn out, replace it.

Required Part

Washing Machine Clutch Band Kit

Solution 9:

Drive Pulley

The drive pulley connects to the washer drum and works with the drive belt and motor to rotate the drum. If the drive pulley is worn out, the drive belt might slip off, preventing the washer from spinning. Remove the drive pulley and inspect it. If the drive pulley is defective, replace it.

Required Part

Washing Machine Drive Pulley

Solution 10:

Rotor Assembly

The rotor interacts with the stator to create a strong electromagnetic field, which rotates the tub in either direction. If the magnets on the rotor are damaged, or any part of the rotor is defective, the washer may not spin or agitate. To determine if the rotor is defective, inspect the rotor for damage. If the rotor is damaged, replace it.

Required Part

Washing Machine Rotor Assembly

Solution 11:

Stator Assembly

The stator interacts with the rotor to create a strong electromagnetic field which rotates the tub in either direction. If the windings on the stator are damaged, the washer will not spin or agitate. Check the stator for damaged windings or other defects.

Required Part

Washing Machine Stator Assembly

Solution 12:

Bearing

The bearing is mounted in the middle of the outer tub. The bearing helps to keep the inner tub spinning smoothly. If the tub bearing is defective, and the bearing is sold separately, replace it. If the bearing is not available separately, replace the outer tub and bearing as an assembly. Replacing the outer tub and bearing is a difficult and costly repair—if the bearing is defective, consider replacing the entire washing machine.

Required Part

Washing Machine Bearing

Solution 13:

Rear Drum with Bearing

The rear drum has a bearing or bearings in it to keep the inner tub spinning smoothly. If the tub bearing system is defective the washer can become very noisy and the tub can stop spinning. On some machines bearings are sold separately from the rear drum, however, we recommend replacing both the outer drum and bearing as an assembly if the manufacturer offers the components together because removing and pressing in the new bearing can be exceptionally difficult. Be aware that replacing the outer tub and bearing is also not easy and can be very costly.

Required Part

Washing Machine Rear Drum with Bearing

Solution 14:

Tub Bearing

The tub bearing is mounted in the middle of the outer tube of the washing machine. The tub bearing helps to keep the inner tub spinning smoothly. If the tub bearing is defective, it can lock up and prevent the washer from spinning. The washer may also make a loud rumbling noise. Replacing the tub bearing is a very involved repair and will require disassembling most of the washer. If the tub bearing is defective, we recommend replacing both the outer tub and bearing as an assembly.

Required Part

Washing Machine Tub Bearing

Solution 15:

Tub Seal and Bearing Kit

The tub bearing and seal is mounted in the middle of the outer tube of the washing machine. The tub bearing helps to keep the inner tub spinning smoothly. If the tub bearing is defective, it can lock up and prevent the washer from spinning. The washer may also make a loud rumbling noise. Replacing the tub bearing is a very involved repair and will require disassembling most of the washer. If the tub bearing is defective, we recommend replacing both the outer tub and bearing.

Required Part

Washing Machine Tub Seal and Bearing Kit

Solution 16:

Basket Drive

The basket drive sits on top of the transmission and engages with the inner tub. If the transmission is engaging to spin, and the outer tub spins slowly or does not spin at all, the spin tube tabs may be stripped. Alternatively, the drive block on the spin tube may be stripped. Inspect both the spin tube tabs and the drive block. If the spin tube tabs and drive block are not worn out, the clutch pads on the basket drive are likely worn out. If the clutch pads are worn out, you must replace the basket drive.

Required Part

Washing Machine Basket Drive

Solution 17:

Drive Motor

The drive motor might be defective. However, the drive motor is rarely at fault for this symptom. Before replacing the drive motor, first check all of the more commonly defective washer components. If none of those components are defective, consider replacing the drive motor. To determine if the drive motor is defective, first ensure that the motor is getting power. If the drive motor hums but doesn’t run, is noisy, or does not turn freely, replace it.

Required Part

Washing Machine Drive Motor

Solution 18:

Transmission

The washer transmission might be worn out or defective. Transmissions have gears in them that can fail to cause the washer to not spin. However, this is almost never the case. Before replacing the transmission, first check all of the other more commonly defective parts.

Required Part

Washing Machine Transmission

Solution 19:

Door Lock

Inspect the door strike assembly for damage. If the door strike is broken, replace it. The door strike is not repairable—if it is broken, you must replace it…

Required Part

Washing Machine Door Lock

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